How to Process an Agent Underpayment via Payload Payment Post-After Action Checklist
Overview:
In this article, we will review how to perform a Payload Payment for an Agent that was underpaid from a Transaction and the system deployed the After Action Checklist. Please find the available resources below.
- This feature is only applicable for users with BE Accounting Interface and Payload Integration.
- The Payment will be received by the Agent with a reference to your company rather than Payload. Please be aware that each time a payment is processed, Payload charges a processing fee. Please see your Payload agreement or get in touch with your BE Customer Success Manager for further information.
- Nacha File is still recommended for agent commission payments, however this feature can be used for unique cases such as After Action underpayments.
- For instructions on how to link the Bank Account for the Agent from the front end of the system, please click on this link.
Quick Reference:
Link to Full Step-by-Step Guide
